Commitment to ongoing improvement
There needs to be an ongoing commitment at all levels of your business towards empowering disabled young people.
Commitment to safety and disability pride
Staff at all levels should be committed to child and youth safety and disability pride.
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Child safe standards identify the roles and responsibilities of organisations in removing the risk of child abuse or harm.
Safeguarding children and young people
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The National Principles for Child Safe Organisations are a set of 10 principles designed to guide organisations in creating and maintaining safe environments for children and young people.
National Principles for Child Safe Organisations
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There’s a lot to understand about being a child safe NDIS service provider.
How to be a child safe NDIS service provider
You should regularly review the business' complaint process
There are many ways you can do this.
Asking disabled young people how their experience was in making their complaint
Reviewing the processes use after each complaint to ensure they meet the principles of child safety
Asking disabled young people if they know how to make a complaint and what they can make a complaint about
Securing personal information
It’s also important to keep deidentified records of the complaints you receive in a secure location. You should be regularly reviewing the data and analysing it for any complaint patterns.
A business receiving no complaints shouldn’t automatically be considered a good thing – rather it may indicate that there is a problem with the complaints process. In fact, if complaints are steady or increasing, it indicates that your process is accessible and inclusive, and everyone, including disabled young people, feel safe to make a complaint.