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Make a complaint to the NDIS Commission
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If you don’t feel comfortable making a complaint to an NDIS service provider, or the service provider hasn’t fixed the issue, the NDIS Commission can help.

What is the NDIS Commission?
Illustration of a white disabled young person using a power wheelchair and communication device, in conversation with a staff member who is wearing a headscarf and is typing on a laptop, balance on their knees

When should you go to the NDIS Commission?

  • You can make a complaint straight to the NDIS Commission if you do not feel comfortable contacting the service provider about your problem.
  • If you complain to the service provider, and they aren’t listening, aren’t doing enough, or are taking an unreasonable amount of time, you can speak to the relevant commission.
  • If your complaint is about a disability support that is not through the NDIS, you can contact the Australian Human Rights Commission.
Anna, a CALD young person who is blind, speaking directly to the camera in front of a colourful mural.

In this video, Anna, a disabled young person, talks about when she went to the NDIS Commission about an issue she had with a service provider. 
NDIS Commission Complaints