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Make a complaint to the NDIS Commission
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If you don’t want to make a complaint to your NDIS service provider, or they haven’t fixed the issue, the NDIS Commission can help.

You don’t have to wait for something to get really bad. If something feels wrong, it’s okay to speak up. The NDIS Commission is there to listen and support you.
Anna, a CALD young person who is blind, speaking directly to the camera in front of a colourful mural.

Anna’s experience making a complaint to the NDIS Commission

In this video, Anna, a disabled young person, talks about when she went to the NDIS Commission about an issue she had with an NDIS service provider. 
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What is the NDIS Commission?

The NDIS Quality and Safeguards Commission is an an independent government agency that makes sure NDIS services are safe and high quality. They:

  • Listen to complaints about NDIS service providers

  • Make sure providers follow the rules

  • Help keep people safe from harm, abuse, or neglect

  • Protect the rights of disabled people

If something goes wrong with your NDIS supports, the NDIS Commission is there to help fix it and make sure it doesn’t happen again.

NDIS Commission website
Illustration of a person of colour looking at item for sale on a table. The headphones they're holding cost $100 but there's a sign next to them that says: NDIS price $1000.

What types of complaints does the NDIS Commission handle?

The NDIS Commission only handles complaints about NDIS service providers and workers, including when:

  • something has gone wrong
  • something is making you upset
  • you are unsafe or have been treated badly 
  • you are worried about being charged too much money
Contact the NDIA to make a complaint about:  
  • the National Disability Insurance Agency (NDIA) 
  • access to the NDIS 
  • decisions about NDIS participant plans.  

Contact the Australian Human Rights Commission for complaints about disability supports unrelated to the NDIS.
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Make a complaint to the NDIS Commission

Visit the NDIS Commission website for more information and steps on how to make a complaint.

Make a complaint to the NDIS Commission
Front page of the NDIS Commission's Easy Read complaints guide with the title Handling complaints and fixing problems. There is a photo of a group of people looking at a clipboard. The person holding the clipboard has Down syndrome.

Easy Read guide

Download the NDIS Commission’s Easy Read guide on how to make a complaint to the NDIS Commission.

Download Easy Read guide (PDF)
NDIS Commission Complaints