NDIS Code of Conduct
The code of conduct applies to all NDIS Providers.
The Code of Conduct says that you must provide services and supports safely, with care and skill, and take all reasonable steps to stop and respond to violence, abuse, neglect and exploitation of disabled people.
What you must do
Reporting a breach
Training and Resources
On this page
The Code of Conduct says that you must:
- Respect the rights of the person
- Prevent violence, neglect, abuse and exploitation
- Be honest and fair
- Prevent sexual misconduct
- Deliver services competently
- Respect privacy
- Take action on quality and safety
Reporting a breach
If you see a breach of the Code of Conduct, you must report it to the NDIS Commission:
- at their website
- Call 1800 035 544
This breach can be about any business, organisation or individual that operates within the NDIS.
All staff should know when and how to
- report a breach of the code of conduct to the NDIS Commission
- make an internal report.
Your organisation should explain when and how to report breaches as part of onboarding or training.
Your organisation should make sure staff know they should not be punished for reporting a breach, and should be given whistle-blowing protections.
Training and resources
All staff should be trained on the Code of Conduct. It is recommended that staff redo this training regularly, and redo it when there is a change in their job responsibilities/requirements.
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Code of conduct fact sheet
You should share this sheet from the NDIS Commission with all staff, volunteers, participants/clients and their relevant supports. We recommend this is included in the welcome pack, accessible on your website, and visible in any physical location.
Fact Sheet (PDF) -
NDIS Commission Code of Conduct Hub
The NDIS Commission has a series of resources to support you to follow the Code of Conduct.
Code of Conduct Hub -
Worker orientation modules
The NDIS Commission has a series of online modules about the Code of Conduct. They are not mandatory for service providers or support staff, but they are highly recommended.
NDIS Worker Orientation Module
NDIS and Organisational Code of conduct training
All staff should be trained on the NDIS Code of Conduct, what it means in their role, and how they can meet it. Learn more at our page NDIS Code of Conduct.
Staff should also receive training on your organisation’s individual code of conduct, beyond having to read it. Training should involve how the code of conduct affects the worker’s role’, using discussions or case studies.